Last updated: 4th August 2011
All documents are available in either Microsoft Word or Adobe PDF formats, indicated by the
and
icons respectively.
| Policy documents | Word | |
|---|---|---|
| Complaints policy | ||
| Complaint form | ||
| Customer service statement | ||
| Enquiries and appeals policy | ||
| Equal opportunities policy | ||
| Malpractice policy | ||
| Whistleblowing policy |
We have created a slideshow presentation (in Powerpoint format) about counselling skills and the associated CPCAB qualification. It includes two short videos and aims to help prospective students:
If you don't have Powerpoint you can download a free Powerpoint viewer.
The structure and content of CPCAB qualifications are based on a model of practitioner development and
proficiency. The model has been developed through a process of educational design
research over a twenty year period with respect to thousands of courses at hundreds of training centres.