CPCAB has a range of policies which provide our centres and learners with clear guidelines on a number of important subjects.

To find out more about a specific policy or policies, please click on the links below.

Complaints Policy

Conflict of interest policy

Customer service statement

Appeals policy

Malpractice & maladministration policy

Whistleblowing Policy

Invoicing Policy

Data Protection Policy

Complaints Guidance to Centres

Sanctions Policy

Equal Opportunities Policy

Application of Reasonable Adjustments and Special Consideration