CPCAB has a range of policies which provide our centres and learners with clear guidelines on a number of important subjects.

To find out more about a specific policy or policies, please click on the links below.

Complaints policy

Complaints Guidance to Centres

Conflict of interest policy

Customer service statement

Data protection policy

Enquiries and appeals policy

Equal opportunities policy

Invoicing policy

Malpractice policy

Sanctions policy

Whistleblowing policy