Terms & Conditions


By purchasing from CPCAB shop, you signify your agreement to the terms of this notice. If you do not agree, do not make a purchase from the CPCAB shop. Please note that these terms & conditions apply to products sold directly from the CPCAB website and that separate terms & conditions may apply to products sold by 3rd parties.


None of the products ordered from our shop are intended to provided medical or professional advice. The products are for informational and educational purposes only and are not a substitute for the services of a competent practitioner.

Digital Products Ordering Information

Videos and other items from the CPCAB shop can be ordered online. All sales are in UK Pounds Sterling and the price quoted includes all taxes (where applicable), postage and packing charges.

We accept payment by credit/debit card or purchase order. Credit and debit card payments are processed securely using Paypal. Payment will be taken by the Counselling Channel ltd and will appear on your credit card statement as processed by Paypal. Purchase orders also need to be made out to "Counselling Channel Ltd".

Note that Paypal includes a fraud protection policy which covers you against unauthorised purchases made through Paypal. Also note that Paypal doesn't share your purchase history or full card number with sellers such as ourselves.

Confirmation of Orders

After placing an online purchase order with CPCAB you will receive an e-mail confirming receipt of your order (the email will contain details of your order).

No Warranties

To the extent permitted by law, CPCAB disclaims all liability for damages of any sort arising from the use of any the shop products by the purchaser or any third party. In no event shall CPCAB be liable for damages of any sort arising from the purchaser’s (or any 3rd party’s) use of, or reliance, on the contents of any of the products.

Refund Policy

Products sold directly from the CPCAB website are non-refundable.


Contact us if needed with complaints or problems concerning:

  • The non-delivery of items ordered from our shop.
  • Mistaken charges. 

All such complaints should be directed to us by email (contact@cpcab.co.uk).

Examination and Desk Copies for Course Adoption

Videos are not available on an examination or desk copy basis for course adoption consideration and use.

Legal Notice

Sales are handled by Counselling Channel Limited Registered in England & Wales.

Registered Office (not correspondence address): Brunel House, Bindon Road, Taunton, England, TA2 6BJ

Company No. 6517864.

V.A.T. Registration No. 934 9786 65.