Quality Assurance

We assure the quality of the training you deliver in a variety of ways depending on the way the qualification is designed. Below we’ve outlined some of our key processes but you can find full details in the tutor guide for the qualification you’re delivering.

Assessing candidates

For all our qualifications a tutor must assess a portfolio of work from each candidate. Our video guide below gives some tips on best practice for working with candidate portfolios.

Some qualifications are also subject to an external assessment. Candidates must be proficient in both the internal and external assessments to achieve these qualifications. In some instances there are also other criteria that must be met.

Our minimum internal assessment requirements can be found in the qualification document for each of our qualifications. We also offer a variety of example proformas and tutor guidance to help with internal assessment.

Internal Moderation and Verification

During each teaching year your centre must moderate and verify its tutors’ assessments. Your centre will have its own processes for doing this. See our guide to internal moderation, internal verification and internal quality assurance for centres for further information.

External Verification

Due to Covid-19, and for the safety of all tutors and our staff, External Verification is currently being carried out remotely. Read more in our Remote EV Visit Guidance for Centres. In the video below, John Coupe, one of our External Verifiers (EV), explains how remote EV visits are conducted and what to expect from them. He also offers some tips on how to make the process easier for your team.


The below video features Tracey Burke-Taylor talking about her experience of CPCAB's remote External Verification process as lead tutor at North West London Counselling and Training. She offers tips for tutors to make the process easier.