Due to high demand all counselling videos will be available exclusively as streamable videos from the 1st April 2021.

Listening and Counselling Skills: a 'how not to' guide

The usual method of teaching a skill is to demonstrate the correct method. By focussing on what not to do, this film illustrates - in a humorous way - that effective listening and responding is as much about not doing as it is about doing. Which is, perhaps, the most basic skill that the student needs to learn: the good listener stops doing things in order to listen.

The film consists of the following segments:

  • Examples of how NOT to listen
  • Examples of how NOT to ask questions
  • Examples of how NOT to respond

Each section has a number of short clips illustrating - in a humorous way - what can go wrong if the basic listening and responding skills aren’t followed.

Running time: 50 minutes


  • Listening and Counselling Skills: a how not to guide digital stream
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